We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Unable to connect to Google (www.google.com) after router change.

  • 4 amsoshi
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

Seakras
Seakras
more options

I recently changed to a 4G network based router because of poor internet speeds in the area.

Since changing I have noticed that when using my TP-Link AC1900 network adapter, I can no longer access www.google.com specifically. I can still access the site on Edge (using the adapter) and when I change from the adapter to the primary wifi card in the laptop, Google works again in Firefox.

Due to the things I've tried (listed below) I've come to believe that it must be some strange interaction between the adapter, firefox, and the network.

I've tried the following: - Deleting all cookies and data - Reset all preferences in Firefox - Disabling and re-enabling addons - Fresh install of Windows (including Firefox) - Reinstalling TP-Link Drivers - Changing DNS to Googles servers - Firefox network settings (no-proxy etc...) - Checking the firewall settings on Windows (disabling, allowing firefox.exe, etc...) - Restarting the router - Changed some of the DNS settings in about:config, but resetting after to be sure

I've looked around for pretty much every similar post, some people saying the issue resolved itself, but any solutions I've found so far haven't worked. This is beginning to become a bit frustrating as I mainly use Google to search :( Hopefully someone who's had a smilar issue can help me resolve it, thanks!

I recently changed to a 4G network based router because of poor internet speeds in the area. Since changing I have noticed that when using my TP-Link AC1900 network adapter, I can no longer access www.google.com specifically. I can still access the site on Edge (using the adapter) and when I change from the adapter to the primary wifi card in the laptop, Google works again in Firefox. Due to the things I've tried (listed below) I've come to believe that it must be some strange interaction between the adapter, firefox, and the network. I've tried the following: - Deleting all cookies and data - Reset all preferences in Firefox - Disabling and re-enabling addons - Fresh install of Windows (including Firefox) - Reinstalling TP-Link Drivers - Changing DNS to Googles servers - Firefox network settings (no-proxy etc...) - Checking the firewall settings on Windows (disabling, allowing firefox.exe, etc...) - Restarting the router - Changed some of the DNS settings in about:config, but resetting after to be sure I've looked around for pretty much every similar post, some people saying the issue resolved itself, but any solutions I've found so far haven't worked. This is beginning to become a bit frustrating as I mainly use Google to search :( Hopefully someone who's had a smilar issue can help me resolve it, thanks!

All Replies (4)

Seakras
Seakras Mai mallakar tambaya
more options

(duplicate)

An gyara daga Seakras

Seakras
Seakras Mai mallakar tambaya
more options

Just to clarify, I get this response when trying to connect:

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.google.com.

If you entered the right address, you can: 

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)


Is there any way to acess debug info from this point to see what exactly happened, some kind of log?

Dropa
Dropa
more options

So are you using the 4g device to get to the internet? I sounds like it's not able to handle the bandwidth. I would check with that 4G provider and see what is happening. How are you setup with the 4G device?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check this in the Network Monitor and possibly use the DNS Lookup tool on the about:networking page.

Are you using a proxy or VPN?

You can check the connection settings.

  • Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":