This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Problems with Ancestry.com

  • 1 amsa
  • 0 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga cor-el

pshea2
pshea2
more options

Ancestry is blaming Firefox for the inability to view DNA matches on their site. Is this true? are you working on it? Do you want me to dump Firefox and use Google Chrome as Ancestry suggests?

Ancestry is blaming Firefox for the inability to view DNA matches on their site. Is this true? are you working on it? Do you want me to dump Firefox and use Google Chrome as Ancestry suggests?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This is caused by Ancestry using newrelic to host some of its files. The newrelic server is on the Disconnect blocklist used by Firefox ETP in strict mode and possibly used by content blocking extensions and this causes the problem. You can add an exception to disable ETP for your Ancestry website via "Settings -> Privacy & Security".

See also:

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

An gyara daga cor-el