Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

one of my sent emails is now showing in TB 102.10.1 (64 bit) as plain text rather than HTML

  • 1 amsa
  • 0 sa na da wannan matsala
  • 10 views
  • Amsa ta ƙarshe daga david

more options

I have tried checking View>Message Body as> which is showing as Original HTML. Changing this makes no difference, whether Simple HTML or Plain Text.

I tried Repair text encoding as a long shot, but no difference.

The same message, viewed in Outlook, shows the HTML format OK.

Not sure how to fix this

The message details show as below, if this is helpful?

It appears to be limited to this one email.

I have tried checking View>Message Body as> which is showing as Original HTML. Changing this makes no difference, whether Simple HTML or Plain Text. I tried Repair text encoding as a long shot, but no difference. The same message, viewed in Outlook, shows the HTML format OK. Not sure how to fix this The message details show as below, if this is helpful? It appears to be limited to this one email.
Hoton allon fuska da aka liƙa

All Replies (1)

more options

The screenshot you posted indicates a plain text message.