This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

New email address using my existing domain, cannot receive mails to it ?

  • 8 amsoshi
  • 0 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga david

more options

I have set up a new email address for my to use my existing domain i.e. I am joe@my domain.com and I have set up an email with my provider for jane@mydomain.com. I can send emails with her email jane@mydomain.com but we cannot receive anything. Do I have to reconfigure something in my 'settings' in order for her to receive her emails ?

Thanks !

I have set up a new email address for my to use my existing domain i.e. I am joe@my domain.com and I have set up an email with my provider for jane@mydomain.com. I can send emails with her email jane@mydomain.com but we cannot receive anything. Do I have to reconfigure something in my 'settings' in order for her to receive her emails ? Thanks !

Mafitar da aka zaɓa

Hi David,

Thank you so much, that was perfect ! :-)

Karanta wannan amsa a matsayinta 👍 0

All Replies (8)

more options

Did you set up a separate account for her account? If you did, there should be two incoming servers that are identical except for account info, and two identical SMTP servers except for account info,

more options

Hi David,

Thanks very much for responding !

I have not set up a separate account as I was afraid that I might cause a problem with my primary account, and I do not know how to set up a separate account in her name ?

How do I do this David - if you don't mind ?

Thanks again.

more options

Start with File>New>existing email account and then fill in the information. The process will create a second email account, separate 100% from yours, but will have same servers defined, but you will need to enter that information during setup.

more options

Thank you David ! I'll give that a try when I have a minute.

more options

Hi David,

Under 'your full name' is this where I put in my wife's name ? Under 'email address' is this where I put my wife's name @mydomain.com ? Password; is this the one that has been given to her when I set up her email with my provider ?

Thanks very much David, I am just very nervous about interfering with my main email me@mydomain.com

Thanks !

more options

Yes, Exactly. Since it is for her, that is what will distinguish her account from yours, as otherwise, all the remaining info, such as incoming server, outgoing server, will be the same.

more options

Zaɓi Mafita

Hi David,

Thank you so much, that was perfect ! :-)

more options

You're very welcome,