This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Running Firefox 113.0.1 no streaming service will work, telling me to update

  • 3 amsoshi
  • 0 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga AzZA

crletizia
crletizia
more options

Nextflix, Hulu and Amazon Prime all say "Need to update Firefox in order to stream this, go to setting, help and update. I do all that, Firefox says im running the current version, but still unable to get any streaming platform to work. Tried Firefox save move, issue persists. Tried Chrome, works fine, no issues. So it's a firefox issue.

Nextflix, Hulu and Amazon Prime all say "Need to update Firefox in order to stream this, go to setting, help and update. I do all that, Firefox says im running the current version, but still unable to get any streaming platform to work. Tried Firefox save move, issue persists. Tried Chrome, works fine, no issues. So it's a firefox issue.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Did you try with Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

i have no issues with Prime or YouTube. see screenshot

crletizia
crletizia Mai mallakar tambaya
more options

No "Safe Mode" issue persists. Like I said in my posting.

AzZA
AzZA
more options

try using older version of firefox