This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Address Book Problems on New Computer

  • 4 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga david

Lew
Lew
more options

Using Thunderbird on a Windows 10 PC. Switched to a new computer and transferred (or thought I transferred my profile to the new computer, but cannot get the address book to work. Tried to export/import the address books from the old computer to the new one in both CSV and LDIF formats. The export seems to work as I see the files, but when I click import on the new computer under addressbook, nothing seems to happen. The email addresses that I type into new emails are also not being saved on the new computer. Any assistance is appreciated. Thanks in advance

Using Thunderbird on a Windows 10 PC. Switched to a new computer and transferred (or thought I transferred my profile to the new computer, but cannot get the address book to work. Tried to export/import the address books from the old computer to the new one in both CSV and LDIF formats. The export seems to work as I see the files, but when I click import on the new computer under addressbook, nothing seems to happen. The email addresses that I type into new emails are also not being saved on the new computer. Any assistance is appreciated. Thanks in advance

All Replies (4)

david
david
  • Top 10 Contributor
more options

You might try tools>import and select addressbooks and then select sqlite to directly import the addressbook from your old PC.

david
david
  • Top 10 Contributor
more options

I have also had good success by exiting THunderbird and in Windows File Manager, copying all abook.* files to the new profile.

Lew
Lew Mai mallakar tambaya
more options

Thanks for the help. A few more questions to try to help me get this resolved. 1) When I went to the new Computer, Microsoft forced my User to be regis rather than LWS which was on my old computer - Would that have cause a problem when moving my profile over? 2) I just noticed that in the Profiles folder there are just two items - a folder named 7qmxwt13.default-release and a CSV file named Collected Addresses. Should the CSV file be in the 7qmxwt13.default-release folder? 3) In the 7qmxwt13.default-release folder I see 2 abook files, but no address files. Is this where I should copy the abook folders from the old computer? Is Windows File Manager the same thing I call Windows Explorer that I use to find and move, copy, delete, rename files etc. Thanks again

david
david
  • Top 10 Contributor
more options

- the Microsoft issue should not affect Thunderbird profiles. - the CSV file must have been something done outside of Thunderbird and is not used by Thunderbird and the file is ignored. - the abook files contain all email addresses and other info on the various persons - Yes, Windows File Manager is the WIndows Explorer program.  :) - You're very welcome.