Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Message: Firefox is already running, but is not responding.

  • 1 amsa
  • 0 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

more options

I keep getting the window below, usually multiple windows, instead of a fil(s) opening up in Firefox: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." This happens when clicking on a link, perhaps, in an e-mail. I go through a few e-mails, click on the links which normally open a new tab in an open Firefox window containing the link's info. Then I can go through the tabs one by one. But lately, all I have are a bunch of these windows open with the above two sentences. (see photo) And the option to Close Firefox or Refresh the page. How do I stop this, and get back to the original way of clicking/opening links from elsewhere into Firefox? Thank you.

I keep getting the window below, usually multiple windows, instead of a fil(s) opening up in Firefox: "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." This happens when clicking on a link, perhaps, in an e-mail. I go through a few e-mails, click on the links which normally open a new tab in an open Firefox window containing the link's info. Then I can go through the tabs one by one. But lately, all I have are a bunch of these windows open with the above two sentences. (see photo) And the option to Close Firefox or Refresh the page. How do I stop this, and get back to the original way of clicking/opening links from elsewhere into Firefox? Thank you.
Hoton allon fuska da aka liƙa

All Replies (1)

more options