Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Widevine Content Decryption Module is not available in settings or anywhere

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga usernamekiran

usernamekiran
usernamekiran
more options

Hello. I am using Firefox 115.0.2 (64-bit) on FreeBSD 13.2 release.

A few minutes ago, I logged in to (amazon's) primevideo. When I tried to play a video I got following error message:

Your web browser is missing a digital rights component. In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video. If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video.

I tried to find, and then download that "Widevine Content Decryption Module", but it seems like it does not even exist anymore. How can get it? Any suggestions/help will be appreciated a lot.

Thanks a lot in advance, usernamekiran.

Hello. I am using Firefox 115.0.2 (64-bit) on FreeBSD 13.2 release. A few minutes ago, I logged in to (amazon's) primevideo. When I tried to play a video I got following error message: Your web browser is missing a digital rights component. In your web browser's address bar, type about:addons, press Enter, and then on the left, click Plugins. For the Widevine Content Decryption Module, select Always Activate, and then refresh the video's page and try watching the video. If the video doesn't play, go back to Plugins, click the gear icon at the top of the page, and then click Check for Updates. When the plugins have updated, refresh the video's page, and then try watching the video. I tried to find, and then download that "Widevine Content Decryption Module", but it seems like it does not even exist anymore. How can get it? Any suggestions/help will be appreciated a lot. Thanks a lot in advance, usernamekiran.

All Replies (3)

usernamekiran
usernamekiran Mai mallakar tambaya
more options

PS: youtube videos are playing without any issues.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can toggle DRM off/on to see if that makes Firefox (re)load DRM components.

You can possibly check the XHR requests in the Browser Console if this doesn't work.

usernamekiran
usernamekiran Mai mallakar tambaya
more options

usernamekiran said
PS: youtube videos are playing without any issues.

cor-el said
You can toggle DRM off/on to see if that makes Firefox (re)load DRM components. You can possibly check the XHR requests in the Browser Console if this doesn't work.

Hi. Thanks for the response. I had already gone through the first link you provided, it was not much of use. I went through the browser control console, but did not make any changes to the system. I searched a little more, and I think Widevine's DRM is still not available for FreeBSD (propriety/closed source policy conflicts with FreeBSD's principles). One post on reddit from around an year ago suggested to use google's chrome. I want to stick with firefox. Other threads discussed about using linux jails, and similar stuff. I am not sure if it is worth the hassle. I guess I will leave it till some option becomes available in the future.

Thanks again for the response, it is very much appreciated.

-usernamekiran.