This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Is there an online support option to chat with someone and show me how to import contacts from an old computer?

  • 1 amsa
  • 0 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga david

Sherry Cossey
Sherry Cossey
more options

My mom got a new computer last month and I (her daughter) set it up for her but for her email belatedly realized none of her contacts from her address book came over. She has a riousa (now Ashland Home Net) email account and uses Mozilla Thunderbird as her email reader. I am not familiar with Thunderbird and none of the YouTube tutorials I've watched on how to import contacts from her old computer to import to the app on her new computer have proved fruitful. Help! I could really use some hand-holding here....

My mom got a new computer last month and I (her daughter) set it up for her but for her email belatedly realized none of her contacts from her address book came over. She has a riousa (now Ashland Home Net) email account and uses Mozilla Thunderbird as her email reader. I am not familiar with Thunderbird and none of the YouTube tutorials I've watched on how to import contacts from her old computer to import to the app on her new computer have proved fruitful. Help! I could really use some hand-holding here....

All Replies (1)

david
david
  • Top 10 Contributor
more options

Is the old computer still available? Does it have Thunderbird on it? If so, these steps should work: - on old computer, start thunderbird - click help>troubleshootinginformation - scroll down to 'profiles' on left side and click 'open folder' - you are now inside the profile. The addressbook has name of abook.sqlite. If that file is not there, look for abook.mab, which is the older version. - copy to a USB stick - on new computer, start thunderbird - click tools>import>import from a file>import from an addressbook - on next screen, pick the option for sqlite or for mab