Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Autotmatic Message Filters are only partially working. Manual filters work reliably.

  • 1 amsa
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Matt

more options

TB 115.7.0 I have about 8 filters that move messages from inbox to subfolders by using a word in the subject l for the filter. It works for part of the messages, but not all. I can run the filters manually and all messages are moved correctly. Why are some being moved on receiving them as expected and some only if I manually run the filters? Before manually running the filters some of the messages are not filtered at all and some end up in the junk folder. As stated, if I run the filters manually, they are moved as expected. This has been happening for quite a while under previous TB versions also. All filters are enabled and set to run upon receipt of the email Before Junk filter. TIA

TB 115.7.0 I have about 8 filters that move messages from inbox to subfolders by using a word in the subject l for the filter. It works for part of the messages, but not all. I can run the filters manually and all messages are moved correctly. Why are some being moved on receiving them as expected and some only if I manually run the filters? Before manually running the filters some of the messages are not filtered at all and some end up in the junk folder. As stated, if I run the filters manually, they are moved as expected. This has been happening for quite a while under previous TB versions also. All filters are enabled and set to run upon receipt of the email Before Junk filter. TIA

An gyara daga Wayne Mery

All Replies (1)

more options

Sounds to me like you need an exclusion in your antivirus program from it messing in the Thunderbird profile folder. Antivirus products are an excellent source of failed filtering as every time the store files is updated they jump in and do whatever meaningless thing they do. So the next thing Thunderbird needs to do can't happen because he file is "busy". So if you get 20 email that is 20 updates and 20 chances to be "in the way"