This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Completely lost Thunderbird email after a reset

  • 1 amsa
  • 0 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga david

more options

After power outage, I had to reset my PC and Thunderbird is gone - says does not exist on this computer. Is there any way retrieve my emails ?

My PC is older and Windows 8. I do have a computer back up on an external hard drive.

Would my Tbird be there and how do I get back ?

After power outage, I had to reset my PC and Thunderbird is gone - says does not exist on this computer. Is there any way retrieve my emails ? My PC is older and Windows 8. I do have a computer back up on an external hard drive. Would my Tbird be there and how do I get back ?

All Replies (1)

more options

look for a folder named Thunderbird. It should be in the c:\users\<yourid>\appdata\roaming folder. That is everything you need. - install thunderbird and exit - copy that Thunderbird folder to c:\users\<appdata\roaming to overwrite existing Thunderbird folder - restart thunderbird </p>