This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Thunderbird not receiving emails with attachments

  • 1 amsa
  • 0 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Matt

Kumar
Kumar
more options

Hello,

I've been encountering an issue with my Thunderbird email client for my Office365 account. Specifically, I'm unable to receive emails containing attachments in Thunderbird. However, when I log in to the Office365 webmail interface, I can access these emails without any problems. It seems that I'm receiving emails without attachments just fine, but there's an issue specifically with emails that have attachments.

I would really appreciate any assistance you could provide in resolving this matter.

Thank you for your help.

Best regards,

Hello, I've been encountering an issue with my Thunderbird email client for my Office365 account. Specifically, I'm unable to receive emails containing attachments in Thunderbird. However, when I log in to the Office365 webmail interface, I can access these emails without any problems. It seems that I'm receiving emails without attachments just fine, but there's an issue specifically with emails that have attachments. I would really appreciate any assistance you could provide in resolving this matter. Thank you for your help. Best regards,

All Replies (1)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

To begin diagnosing this, please disable any email scanner in your antivirus product and try again. They are quite good at messing up at the first hurdle when email has attachments.