This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Update to 3.6 won't drag into applications box - administrator has 'insufficient privileges"

  • 1 amsa
  • 6 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga cor-el

more options

I have downloaded 3.6 and tried to install by dragging icon into applications (in OSX). The action is not allowed due to "insufficient privileges". But this is when logged in as the administrator.

== Downloaded 3.6 to install on Mac

I have downloaded 3.6 and tried to install by dragging icon into applications (in OSX). The action is not allowed due to "insufficient privileges". But this is when logged in as the administrator. == Downloaded 3.6 to install on Mac

All Replies (1)

more options

See http://kb.mozillazine.org/Installing_Firefox#Mac_OS_X ..... Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html Trash the current Firefox application to do a clean reinstall. Install the new version that you have downloaded. Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.