This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

online bank will not register computer

  • 8 amsoshi
  • 31 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga AnonymousUser

more options

Can anyone tell me how to get my online banking institution to recognize my computer when I am using Firefox? I have to enter my security question every time I log on to my account even though I click on the box that states remember this computer.



...Topic moved from Contributors forum to Firefox forum, http://support.mozilla.com/forum/1/701753 aw

Can anyone tell me how to get my online banking institution to recognize my computer when I am using Firefox? I have to enter my security question every time I log on to my account even though I click on the box that states remember this computer. <br/> <br/> ''...Topic moved from Contributors forum to Firefox forum, http://support.mozilla.com/forum/1/701753 aw''

All Replies (8)

more options

Contact your banking institution to make sure that their online site works with current versions of Firefox. It might not.

You can also look through this related topic, in case it helps: https://support.mozilla.com/en-US/forum/1/29565 Cookie problem with online banking

more options

Thanks for your input. I have a call into the bank now. I also tried changing some of the settings for cookies and that did not help. Hopefully someone at the bank can solve this annoying problem.

more options

Hi, akirtleys

When your bank gets back to you, could you post back with the outcome and (if you don't mind) the name of the online banking institution? Hopefully, it may help someone else.

more options

Alice, the bank got back with this reply. "Here's the article I was referring to that discuses cookies in good detail with Firefox. http://kb.mozillazine.org/Cookies

I went to that link but did not find anything that seemed to fit. The bank is United Bank and Trust.

more options

Can you enter that website in Private Browsing - Use Firefox without saving history mode?

To see all History settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history You can enter Private Browsing mode if you select: [[X] "Automatically start Firefox in a private browsing session" That will temporarily give you a fresh set of cookies. If you remove that check-mark then your current cookies will be restored and you leave Private Browsing mode. --- You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Create a new profile as a test to check if your current profile is causing the problems See [[Basic Troubleshooting|#Make_a_new_profile|Basic Troubleshooting:Make a new profile]] There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files) See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

more options

I am constantly having the same problem with Bank of America. Do you have a solution?

more options

Mike, Unfortunately I have not found the solution yet.

more options

Same problem with South Carolina Bank and Trust