This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I'm trying to sync my firefox and it won't accept my password.

  • 3 amsoshi
  • 8 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga DragonBayCaffe

more options

Firefox Sync won't accept my password and when I tried to reset it I keep getting hung up on the "An unexpected error occurred. If this continues, please contact support." response after filling out the "Reset Password" fields. I wan't to sync Firefox for this pc. How can I get around this?

This happened

Not sure how often

== Today: Wednesday 28 July 2010

Firefox Sync won't accept my password and when I tried to reset it I keep getting hung up on the "An unexpected error occurred. If this continues, please contact support." response after filling out the "Reset Password" fields. I wan't to sync Firefox for this pc. How can I get around this? == This happened == Not sure how often == Today: Wednesday 28 July 2010

All Replies (3)

more options

Same problem for me when using Firefox Sync with Firefox 3.6.8 on Mac OSX Snow Leopard. Cannot connect to Firefox Sync and when I try to reset password I get the same error message about contacting support.

more options

Firefox Sync / Weave support is here: http://groups.google.com/group/mozilla-labs-weave/topics

more options

I solved the problem. Apparently, when I tried to sign up in sync the first time, it didn't go through. All I had to do is re-apply. I used the same username and everything (that's how I know it didn't go throught the first time). My Firefox is now synced and there are no further problems.

P.S.

If only I could sync my Firefox bookmarks, calender and notes with Opera, Safari and Chrome. That'd be great. I like using different browsers for different purposes. When I need the browser to disappear so all I see is what's in the window, Opera works best. Firefox can't disable the tool-bar "Auto-hide" feature in full screen mode. And Safari doesn't have a Hot-key for full-screen. At least not that I've seen.