This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Add-on updater is stuck trying to update Xmarks from 3.7.8 to 3.8.6 and I can't get past this to start Firefox.

  • 5 amsoshi
  • 15 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga silkphoenix

baw
baw
more options

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Running Firefox 3.6.9 with Xmarks installed. When I launch Firefox the "Add-on updater" starts trying to update Xmarks from 3.7.8 to 3.8.6. I can't complete, skip or cancel this update - the updater just hangs - and I can't get past it to open Firefox.

Mafitar da aka zaɓa

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Zaɓi Mafita

Can you open Firefox in the Firefox SafeMode?
http://support.mozilla.com/en-US/kb/Safe+Mode

baw
baw Mai mallakar tambaya
more options

Yes. Thanks (I didn't know about SafeMode). Should I tick the option to disable the add-on?

the-edmeister
the-edmeister
  • Moderator
more options

Yes, if the new version of Xmarks is causing Firefox not to launch correctly disable it.

baw
baw Mai mallakar tambaya
more options

Thanks for your help. Hopefully Xmarks developers will find and fix this in the next update.

silkphoenix
silkphoenix
more options

baw,

The latest version of Xmarks is 3.8.7 and it works with Firefox 3.6.9. You might want to completely uninstall your Xmarks and reinstall it again.