This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't find downloaded file.

  • 1 amsa
  • 61 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Zheft

more options

I downloaded a file. It didn't give me the option to OPEN or SAVE, it just started the download. After it finished, nothing happened when I double-clicked on the file in the Downloads window and the Open Containing Folder option was disabled. I tried the Search function by the file name, but still couldn't find it. Any idea where it could be?

I downloaded a file. It didn't give me the option to OPEN or SAVE, it just started the download. After it finished, nothing happened when I double-clicked on the file in the Downloads window and the Open Containing Folder option was disabled. I tried the Search function by the file name, but still couldn't find it. Any idea where it could be?

All Replies (1)

more options

I found that this tip helped me solve the problem. Try it out and let me know how it went! http://support.mozilla.com/en-US/kb/unable+to+download+or+save+files#Disable_virus_scanning_in_Firefox_preferences