This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I lost my saved passwords when I upgraded system. How can I retrieve them from backup?

  • 1 amsa
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga TonyE

xxxmarine
xxxmarine
more options

I use mac snow leopard on i book and just updated software from online recommendations. When I opened Firefox most of my preferences were gone including add-ons (like Stumble Upon), and a variety of preferences, specifically my passwords for various websites. I have Time machine back-ups but have no idea how to retrieve the specifics I have lost. Help!

I use mac snow leopard on i book and just updated software from online recommendations. When I opened Firefox most of my preferences were gone including add-ons (like Stumble Upon), and a variety of preferences, specifically my passwords for various websites. I have Time machine back-ups but have no idea how to retrieve the specifics I have lost. Help!

All Replies (1)

TonyE
TonyE
  • Moderator
more options

It sounds like a new profile was created (user data is stored in a profile). This article should help - Recover important data from an old profile.

You will need to find the old profile folder, this link may help with that - http://kb.mozillazine.org/Profile_folder_-_Firefox

Another option is to open up the profile manager, if 2 profiles are listed try switching to the other profile, see managing profiles for details.

An gyara daga TonyE