This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

How to remove an add-on that won't uninstall

  • 3 amsoshi
  • 44 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Bmctavish

kae
kae
more options

I have an add-on that has been fine and working in Firefox for a long time. I had been getting updates to the add-on and updates to Firefox. The last time I updated Firefox the little icon for the add-on disappeared from the toolbar. I thought that maybe in the last update that maybe it wasn't compatible and got disabled, but when I looked at the add-on list, there it was plain as day. So, I went to the website of the makers of the add-on and they said that if it wasn't working to uninstall it, but that's the problem I can't uninstall it. When I press the "uninstall" button, I get the "Do you want to uninstall XXXXX? and when I click "Uninstall" to continue the removal it just does nothing. So now I'm thinking, does this mean that I have to completely uninstall Firefox or can I go into the user profile directory and remove a file and manually force a removal.

I have an add-on that has been fine and working in Firefox for a long time. I had been getting updates to the add-on and updates to Firefox. The last time I updated Firefox the little icon for the add-on disappeared from the toolbar. I thought that maybe in the last update that maybe it wasn't compatible and got disabled, but when I looked at the add-on list, there it was plain as day. So, I went to the website of the makers of the add-on and they said that if it wasn't working to uninstall it, but that's the problem I can't uninstall it. When I press the "uninstall" button, I get the "Do you want to uninstall XXXXX? and when I click "Uninstall" to continue the removal it just does nothing. So now I'm thinking, does this mean that I have to completely uninstall Firefox or can I go into the user profile directory and remove a file and manually force a removal.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Which extension are you referring to?

You can try to remove that extension in Safe mode

You can remove the folder where that extension is installed in the extensions folder in the Firefox Profile Folder if uninstalling doesn't work.

Help > Troubleshooting Information > Profile Directory > Open Containing folder

See:

kae
kae Mai mallakar tambaya
more options

I was trying to remove the 1Password extension. I tried Safe mode, but it didn't uninstall in Safe Mode either. Firefox has been having trouble exiting (it exited in Safe Mode, but not in Normal Mode).

Bmctavish
Bmctavish
more options

Removing the pertinent .com files from the Profile Folder (see cor-el's post above) seems to have worked well.