Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When prompted to autoupdate Firefox on MAC OSX, the Update Popup wont connect to the Update Server. Why?

  • 1 amsa
  • 90 sa na da wannan matsala
  • 10 views
  • Amsa ta ƙarshe daga NYC-ITGuy

Perkology
Perkology
more options

I have allowed the auto update process up to 2 hours to complete the download, but the "Downloading Update" window never get further than, "connecting to update server". Is there a way to update this software without removing the previous version, and downloading the newest? I don't want to loose all the info saved in the version I'm currently running (3.6.9)

I have allowed the auto update process up to 2 hours to complete the download, but the "Downloading Update" window never get further than, "connecting to update server". Is there a way to update this software without removing the previous version, and downloading the newest? I don't want to loose all the info saved in the version I'm currently running (3.6.9)

All Replies (1)

NYC-ITGuy
NYC-ITGuy
more options

I work at a school in NYC and all of our computers have this issue with Firefox. In my case, our Proxy is blocking the update server (probably to reduce the masses of computers from updating all the time). I have to manually download the newest Firefox and install it on each station - never uninstalling. This will "upgrade" the current version of Firefox without removing the current installation or the data on the current version. I am yet to find a solution that will allow me to configure all my workstations to look to our server for the update - and then just manually update one place instead of 400! It does not seem to help that I am in an environment with blended technology 50% Macs / 50% PC.