This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

why do i receive the Microsoft Visual C++ Runtime error?

  • 4 amsoshi
  • 265 sa na da wannan matsala
  • 11 views
  • Amsa ta ƙarshe daga sonopasquale

Ashekeilla
Ashekeilla
more options

i keep getting the error message below when trying to access the Blizzard Store for World of Warcraft items & try to go past the first page :

Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Mozilla Firefox\firefox.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

i keep getting the error message below when trying to access the Blizzard Store for World of Warcraft items & try to go past the first page : Microsoft Visual C++ Runtime Library Runtime Error! Program: C:\Program Files\Mozilla Firefox\firefox.exe This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

All Replies (4)

camaro5905
camaro5905
more options

I get that message when I try to launch Firefox on my new HP dm4-1160us laptop which is running Windows 7 64 bit Home Premium. I can't even get Firefox to launch unless I go to Firefox Safe Mode. What's the fix for this?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")
DocHarry
DocHarry
more options

As Firefox won't even start how am I to do this?

sonopasquale
sonopasquale
more options

Another Firefox will not start in any mode. Now how to fix problem?

An gyara daga sonopasquale