This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox 3.6 not properly displaying Flash Player files only a grey empty box. No internet tips worked.

  • 2 amsoshi
  • 32 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga FfRudi

FfRudi
FfRudi
more options

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

Using FF 3.6 and Windows Vista. Downloaded latest version of Adobe Flashplayer 10.1. Websites show a grey empty box, no content. When right clicking the Flashplayer menu pops up, proving it is a swf flashfile. Adobe Flashplayer not shown in Plugin menu, only Shockwave flashplayer.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try to disable Out-Of-Process-Plugins: http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

You can also try to disable the hardware acceleration in the Flash Player.
Flash "Display settings" window: http://www.macromedia.com/support/documentation/en/flashplayer/help/help01.html

FfRudi
FfRudi Mai mallakar tambaya
more options

Many thanks. Disabling the hardware accelerator or out-of-process plug-ins was not the issue. But the article on out-of-process plug-ins mentioned firewall blocking issues, which upon investigation appeared to be the issue. Problem solved.