Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

When I try to download Firefox 3.6.13 to my Mac OS X.3.9 computer, I get a message that says Firefox has failed to mount, reason is corrupt image. I don't know what this means or how to get the Firefox to downlaod to my computer.

  • 2 amsoshi
  • 39 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga cor-el

more options

I currently have Firefox 2.0.0.4 on my computer. It is running Mac OS X 10.3.9. I tried to download Firefox 3.6.13 and got a message saying the disk had failed to mount, reason corrupt record.

I currently have Firefox 2.0.0.4 on my computer. It is running Mac OS X 10.3.9. I tried to download Firefox 3.6.13 and got a message saying the disk had failed to mount, reason corrupt record.

All Replies (2)

more options

Firefox 3.6 requires at least OS X 10.4, the last version that works on OS X 10.3.9 is Firefox 2.0.0.20 available from ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/2.0.0.20/mac/en-US/

more options

Note that you have two older Flash 9 plugins installed.

  1. Shockwave Flash 9.0 r47
  2. Shockwave Flash 9.0 r16

You should remove them both and install the latest Flash 9 player.