This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Can't connect to update turbotax 2010, get error 42002

  • 5 amsoshi
  • 61 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga crazzi

lbennett2@zoomtown.com
lbennett2@zoomtown.com
more options

several attempts made to connect turbo tax throughout the day of January 31, 2011

several attempts made to connect turbo tax throughout the day of January 31, 2011

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

http://turbotax.intuit.com/support/iq/Connectivity-Errors/Error-42002--Could-not-connect-to-the-update-site/SLN12367.html

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need attention:

Your above posted system details show outdated plugin(s) with known security and stability risks that you should update.

  1. Shockwave Flash 10.1 r85
  2. Next Generation Java Plug-in 1.6.0_19 for Mozilla browsers

Update the Flash plugin to the latest version.

Update the Java plugin to the latest version.

lbennett2@zoomtown.com
lbennett2@zoomtown.com Mai mallakar tambaya
more options

Downloaded all the suggested updates. Unfortunately, still get same error message - "can't connect - error 42002. "

the-edmeister
the-edmeister
  • Moderator
more options

Did you read the TurboTax Intuit support page that I hyperlinked?

The information that cor-el posted has nothing to do with the problem you are having with TurboTax.

crazzi
crazzi
more options

lbennett2 I've been having the same problem. Just found a solution someone posted elsewhere that worked for me: go to Control Panel on your PC; click Internet Options; click Connections; click LAN settings; uncheck "use a proxy server for your LAN"

I just did this and am now receiving my update from Turbo Tax. I am not a techie so I have no idea what it means, but it did work! Good luck!