Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I keep getting "500 Internal Server Error" when I open Firefox. I don't know why. This just began.

  • 6 amsoshi
  • 221 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga Hayton

more options

I recently uploaded the latest version of McAfee Security Center and the latest version of Firefox. Now when I open Firefox all I get is "500 Internal Server Error." I am now sure what do to.

I recently uploaded the latest version of McAfee Security Center and the latest version of Firefox. Now when I open Firefox all I get is "500 Internal Server Error." I am now sure what do to.

All Replies (6)

more options

it seems a problem in macafee, cause disabling the firewall feature solves the problem

more options

I disabled add ons and now Mozilla seems to be working fine. But..now I have no add ons. What to do?

more options

Now I'm getting "500 Internal Server Error" when I try to open my e-mail. Other tabs I have up seem to be fine. I am very frustrated. Been working on this for hours and I thought I had it fixed. After doing some reading on here, I figured out it wasn't my computer. Which happens to be new. I thought downloaded something and got a virus. Please if any one knows what I can do to fix this....Please help. Thank you.

An gyara daga wingdfury613

more options

I tried that and it didn't work. I disabled add ons and that seemed to help. Now I'm having trouble opening my e-mail.

more options

I tried disabling the McAfee firewall and it didn't work. I disabled Mozilla add ons and that seemed to help. Now I'm having trouble opening my e-mail (at first, I was able to).

more options

There is an existing thread which might help you with this : see https://support.mozilla.com/en-US/questions/780053

For background information, see the Wikipedia article on HTTP Codes at http://en.wikipedia.org/wiki/List_of_HTTP_status_codes

- and, if you want more information, there's a page explaining the 500 Error HERE

In brief, the 500 means that your request has reached the server but the server cannot process it, for some unspecified reason. It is not a client-side error message.