This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

update has lost all my settings including bookmarks which I urgently need

  • 2 amsoshi
  • 6 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga tonynewnham

tonynewnham
tonynewnham
more options

Downloaded & installed update - restart had lost home page & bookmarks - some of which I urgently need, and regenerating the list will take me a VERY long time. Also, when I try to give feedback I'm told I need to download "latest version" (so what's the point of updates) Bookmarks etc. still lost - feedback page not responding to allow posting of comment. How do I get my settings back - this is URGENT.

Downloaded & installed update - restart had lost home page & bookmarks - some of which I urgently need, and regenerating the list will take me a VERY long time. Also, when I try to give feedback I'm told I need to download "latest version" (so what's the point of updates) Bookmarks etc. still lost - feedback page not responding to allow posting of comment. How do I get my settings back - this is URGENT.

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
more options

As long as you didn't do a complete uninstall of Firefox 3.6, they should still be around.

First, you may want to make a backup of your profile folder. It contains not only your current bookmark list, but a folder of backups. But these are not saved forever. To back up Firefox, see Backing up your information.

The following article has suggestions for recovering bookmarks: Lost Bookmarks | Troubleshooting | Firefox Help.

tonynewnham
tonynewnham Mai mallakar tambaya
more options

Thanks - after a bit of hunting for the relevant links the problem is now sorted - but it still shouldn't have happened. There's obviously a bug in whichever update gave me the option to save current settings.