This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

What could be causing Youtube to stop working in Firefox, giving just a black box instead of a video?

  • 1 amsa
  • 12 sa na da wannan matsala
  • 30 views
  • Amsa ta ƙarshe daga James

more options

Whenever I try to view any video on Youtube in Firefox, I get an empty black box instead of a video. There are no buttons etc, nothing at all. If I right click, a grey box appears with "About Flash..." and "movie not loaded".

Youtube works fine in Internet Explorer, and I've tried uninstalling and reinstalling Flash and Shockwave. I'm on a laptop running Windows 7 Home Premium, SP1, 32 bit, and Firefox 5.0.

Any ideas?

Andy

Whenever I try to view any video on Youtube in Firefox, I get an empty black box instead of a video. There are no buttons etc, nothing at all. If I right click, a grey box appears with "About Flash..." and "movie not loaded". Youtube works fine in Internet Explorer, and I've tried uninstalling and reinstalling Flash and Shockwave. I'm on a laptop running Windows 7 Home Premium, SP1, 32 bit, and Firefox 5.0. Any ideas? Andy

All Replies (1)

more options

Try clearing the Cache in Firefox.

Tools-> Clear Recent History -> [v] Cache

or Tools->Options->Advanced->Network -> Offline storage -> [Clear Now]

Youtube may have made some changes recently. Clear the Youtube cookie and refresh page if above does not do it.

An gyara daga James