This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

The telephones numbers do not let me click and call with skype in firefox 5, how do I get firefox 4 again?

  • 1 amsa
  • 5 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga Xircal

more options

Before with firefox 3 and 4 I could call phone numbers with skype directly off of the web page by clicking the phone number. This feature no longer functions in firefox 5. What do i need to do. When I go to your website I can only download 5. I would like to back up a version if I need to because I use this skype calling numbers function daily. Please help

Before with firefox 3 and 4 I could call phone numbers with skype directly off of the web page by clicking the phone number. This feature no longer functions in firefox 5. What do i need to do. When I go to your website I can only download 5. I would like to back up a version if I need to because I use this skype calling numbers function daily. Please help

All Replies (1)

more options

Firefox 4.0 is no longer available. You can download to the previous secure version which is 3.6.19 from here: Download Firefox v3.6.19

To ensure a clean installation, please do the following:

  1. Go to "Programs and Features" in Control Panel and remove "Mozilla Firefox" choosing to keep your bookmarks, customizations etc., (don't checkmark the box).

  2. Then reboot, open Windows Explorer, navigate to C:\Program Files and delete the folder called "Mozilla Firefox".

  3. Finally run the installation file you downloaded earlier.

Your bookmarks, customizations etc., are maintained in a different location and will become available to you again once you complete the installation.


Having said that, make a backup of your bookmarks as a precaution as follows:

  1. Click the orange Firefox button, go to Bookmarks, then Show All Bookmarks to open the Bookmarks Manager.

  2. Click the link to Import and Backup and then click Export HTML and save the file somewhere.

You can use the same Bookmarks Manager to import the file you saved by choosing "Import HTML".