Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

when i try to google a website, i get a stopped message and then says done and i can't access the web

  • 1 amsa
  • 1 yana da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga Hasan

more options

Lately, and often, when I try to Google a site from the upper right hand corner of my computer screen, I get a "loading" message in my tab, then a "done" message in the lower left hand corner of the computer screen, but no I am not able to access the web, no matter how often I refresh the screen. If I quit firefox and try again, it usually works.

Lately, and often, when I try to Google a site from the upper right hand corner of my computer screen, I get a "loading" message in my tab, then a "done" message in the lower left hand corner of the computer screen, but no I am not able to access the web, no matter how often I refresh the screen. If I quit firefox and try again, it usually works.

All Replies (1)

more options

Clear Cookies & Cache

https://support.mozilla.com/en-US/kb/Template:clearCookiesCache

Clear the Network Cache

https://support.mozilla.com/en-US/kb/How%20to%20clear%20the%20cache#w_clear-the-cache

You can also try to reload the web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

If above solution does not help, see this:

Firefox never finishes loading certain websites

https://support.mozilla.com/en-US/kb/Firefox%20never%20finishes%20loading%20certain%20websites

Check and tell if its working.