This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 1 amsa
  • 5 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga cor-el

sirrobertm
sirrobertm
more options

I can get any version of Firefox 3.6 to run, but if I install version 4 or later (including 6.0.2), it crashes on startup and immediately asks me to submit a crash report. I am running 32-bit Windows XP Professional. I have tried re-creating my profile, completely removing Firefox, all to no avail.

I can get any version of Firefox 3.6 to run, but if I install version 4 or later (including 6.0.2), it crashes on startup and immediately asks me to submit a crash report. I am running 32-bit Windows XP Professional. I have tried re-creating my profile, completely removing Firefox, all to no avail.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That is a problem with Digital Guardian (DgApi.dll). 

Bug 640895 - Start-up crash in DgApi.dll@0x50456 [@ PL_DHashTableOperate | ntdll.dll@0x17d07 ] with Digital guardian 5.3.0.2531
Bug 644128 - Start-up crash in DgApi.dll [@ PL_DHashTableOperate | LdrpGetProcedureAddress ] with Digital Guardian

An gyara daga cor-el