This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Cannot log on to website - says User ID invalid; can get in with Internet Explorer

  • 3 amsoshi
  • 2 sa na da wannan matsala
  • 9 views
  • Amsa ta ƙarshe daga cor-el

fredebaugh
fredebaugh
more options

Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?

Using 7.0.1 Unable to log into our web data base as of today. I enter ID and Password. It tells me user name is invalid. When I use Internet Explorer it works fine. How do I clear Firefox memory of ID names?

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"
fredebaugh
fredebaugh Mai mallakar tambaya
more options

I know this is a dumb question, but where is the tools? I tried Options. No good.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Press F10 or tap the Alt key to bring up the "Menu Bar" temporarily if the Menu Bar is hidden.
  • Use "Firefox > Options" instead of "Tools > Options" if the menu bar is hidden.