This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 3 amsoshi
  • 3 sa na da wannan matsala
  • 6 views
  • Amsa ta ƙarshe daga fsngnshiekfan

more options

Every time the download manager opens Firefox freezes. It does this in safe mode with all addons and extensions turned off. It does not appear to report a crash in about:crashes. I have the most recent version of all addons, extensions, Windows, and Firefox. Once I restart Firefox the item will download fine as long as the download manager is not opened. If it is opened it will freeze without 1 second without fail.

Every time the download manager opens Firefox freezes. It does this in safe mode with all addons and extensions turned off. It does not appear to report a crash in about:crashes. I have the most recent version of all addons, extensions, Windows, and Firefox. Once I restart Firefox the item will download fine as long as the download manager is not opened. If it is opened it will freeze without 1 second without fail.

An gyara daga fsngnshiekfan

Mafitar da aka zaɓa

Does the issue still occur with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

If not, since the crash id isn't be generated, please provide a stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Karanta wannan amsa a matsayinta 👍 0

All Replies (3)

more options

Zaɓi Mafita

Does the issue still occur with a new, empty profile? http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

If not, since the crash id isn't be generated, please provide a stacktrace -> https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

more options

Try to delete the file downloads.sqlite and a possible downloads.sqlite-journal file.

  • Help > Troubleshooting Information > Profile Directory: Open Containing Folder

See:

more options

I created a new profile and it fixed the problem, thank you.