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Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why whenever I open any video from YouTube start download and working for few seconds then stop and give error message

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when i open any video from youtube, the video will start downloading and working for few seconds, and then will stop and give error message “ An error occurred, Please try again later” ,when I open the same video with window explorer is working properly without any problem.

I had this problem in my home and work computer. Also, with other friends who are using firefox explorer. Please help.

when i open any video from youtube, the video will start downloading and working for few seconds, and then will stop and give error message “ An error occurred, Please try again later” ,when I open the same video with window explorer is working properly without any problem. I had this problem in my home and work computer. Also, with other friends who are using firefox explorer. Please help.

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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

Also check your security software (firewall) to make sure that it isn't blocking the videos.