Firefox crashes
I just upgraded from FF 3.6 to FF 8.0.1 on my development machine used for my day job. FF now crashes on startup, immediately, without showing any attempt to actually start -- I get an immediate Crash Reporter and will get it repeatedly (they actually stack up) if I allow it to attempt to restart after submitting the report. I tried downloading a clean install as well, with the same result. Running XP Pro SP3 32-bit.
I cannot log into this account from IE8 on my Windows box. In fact, a bunch of the links on the Mozilla site fail with no errors on IE8. I dislike even needing to create an account to report a problem (clicking on the damn confirmation link tries to bring up FF, after all). I had to confirm the account on my Mac, and log in from there as well. Any automatically gathered information you have will therefore be wrong.
Mafitar da aka zaɓa
No, I had previously verified that, after reading the known issues on the web page about diagnosing crashes at startup, before I proceeded with creating an account and reporting the issue. I had not even previously heard of that software, and have no idea what it does.
However, that got me thinking, and I have now figured out what the issue is. Our corporate IT had previously pushed out a product called "Oracle Enterprise Single Sign-On Login Manager"; or "Oracle ESSO-LM". They are calling this a "Single Sign-On" solution. It is nothing of the sort -- it is a password wallet that parasitically hooks itself into Windows controls in order to collect, store, and inject passwords from/into application login dialogs. I do not use it -- the whole idea seems bad to me. It auto-starts on every boot, though, and I cannot disable that by Policy. However, I can shut it down by choosing "Shut Down" from the context menu in the system tray, and doing so enables me to start and use Firefox with no issues. However, re-enabling ESSO-LM causes Firefox to crash hard on the very next click. The specific version is 11.1.1.5.0. The thing also appears to internally refer to itself as "Passlogix v-GO SSO".
I only thought of it because IT just sent an email out declaring that they were enabling this for 50 more corporate applications. Like I said, I do not use it -- though it is very annoying, since it adds its own control near the window controls in title bars, and it often gets the placement wrong. This can serve as a visual indicator of whether the thing is running, though. Both the system tray icon and the control button in the title bar are a cut-down Oracle logo, a white horizontal oval on a red background. I have attached an image for reference.
I have once before seen this interfere with startup of a Java Applet. Ironically, it was our time sheet software, which is the most annoying thing I have to remember a password for.
Karanta wannan amsa a matsayinta 👍 0All Replies (6)
For some reason I couldn't see your crash-report. Do you have Trusteer Rapport software installed on your machine? If so, that could be causing the startup crash. To stop it:
- Quit Firefox completely (including any Crash Reporter windows).
- Click on the Windows Start menu, go to All Programs, Trusteer Rapport and select Stop Rapport
Works for me https://crash-stats.mozilla.com/report/index/9f53184a-1af8-4dcc-a88c-f0baf2111201
Though nothing stands out at first glance.
Zaɓi Mafita
No, I had previously verified that, after reading the known issues on the web page about diagnosing crashes at startup, before I proceeded with creating an account and reporting the issue. I had not even previously heard of that software, and have no idea what it does.
However, that got me thinking, and I have now figured out what the issue is. Our corporate IT had previously pushed out a product called "Oracle Enterprise Single Sign-On Login Manager"; or "Oracle ESSO-LM". They are calling this a "Single Sign-On" solution. It is nothing of the sort -- it is a password wallet that parasitically hooks itself into Windows controls in order to collect, store, and inject passwords from/into application login dialogs. I do not use it -- the whole idea seems bad to me. It auto-starts on every boot, though, and I cannot disable that by Policy. However, I can shut it down by choosing "Shut Down" from the context menu in the system tray, and doing so enables me to start and use Firefox with no issues. However, re-enabling ESSO-LM causes Firefox to crash hard on the very next click. The specific version is 11.1.1.5.0. The thing also appears to internally refer to itself as "Passlogix v-GO SSO".
I only thought of it because IT just sent an email out declaring that they were enabling this for 50 more corporate applications. Like I said, I do not use it -- though it is very annoying, since it adds its own control near the window controls in title bars, and it often gets the placement wrong. This can serve as a visual indicator of whether the thing is running, though. Both the system tray icon and the control button in the title bar are a cut-down Oracle logo, a white horizontal oval on a red background. I have attached an image for reference.
I have once before seen this interfere with startup of a Java Applet. Ironically, it was our time sheet software, which is the most annoying thing I have to remember a password for.
See the correlations tab; some SSO .dlls are involved 100% of the time. See my other comment. Someone else has also posted a comment that the Oracle SSO software is causing this crash, as well.
Thanks for all the detective work! I filed this bug https://bugzilla.mozilla.org/show_bug.cgi?id=707248
The signature is:
Firefox 8.0.1 Crash Report [@ nsAString_internal::ReplacePrepInternal(unsigned int, unsigned int, unsigned int, unsigned int) ]