This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I'm unable to update Firefox because when in the installation step I get the error message "The operation could not be completed because you do not have sufficient privileges for some of the items." On a mac. Please let me know if you think you can help.

  • 1 amsa
  • 2 sa na da wannan matsala
  • 4 views
  • Amsa ta ƙarshe daga cor-el

more options

I'm unable to update Firefox because when in the installation step I get the error message "The operation could not be completed because you do not have sufficient privileges for some of the items." On a mac. Please let me know if you think you can help.

I'm unable to update Firefox because when in the installation step I get the error message "The operation could not be completed because you do not have sufficient privileges for some of the items." On a mac. Please let me know if you think you can help.

All Replies (1)

more options

If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.