Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Every once in a while, a black box will cover the windows minimize, maximize, and close buttons, and then I can't minimize firefox quickly or easily.

  • 1 amsa
  • 1 yana da wannan matsala
  • 17 views
  • Amsa ta ƙarshe daga the-edmeister

rlstrommen
rlstrommen
more options

After a bunch of browsing, a black window takes over the windows caption bar and covers the minimize, maximize, and close buttons. When this happens, I can't close firefox except by accessing the firefox menu. And there is no way to minimize or maximize the window.

After a bunch of browsing, a black window takes over the windows caption bar and covers the minimize, maximize, and close buttons. When this happens, I can't close firefox except by accessing the firefox menu. And there is no way to minimize or maximize the window.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.