This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Why can't I get Firefox 9 to install on my desktop after 3 tries?

  • 1 amsa
  • 5 sa na da wannan matsala
  • 12 views
  • Amsa ta ƙarshe daga cor-el

teddiem
teddiem
more options

I have downloaded this twice and tried to install it three times, but each time I try to go to the new version, various websites including yours say I'm using the old version. What is the problem?

I have downloaded this twice and tried to install it three times, but each time I try to go to the new version, various websites including yours say I'm using the old version. What is the problem?

Mafitar da aka zaɓa

You have a user agent that is corrupted by Fast Browser Search (FBSMTWB in the user agent) and that identifies you as Firefox/3.5.7

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729) FBSMTWB

See:

See these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

Karanta wannan amsa a matsayinta 👍 1

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Zaɓi Mafita

You have a user agent that is corrupted by Fast Browser Search (FBSMTWB in the user agent) and that identifies you as Firefox/3.5.7

  • Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 (.NET CLR 3.5.30729) FBSMTWB

See:

See these pages and threads about Fast Browser Search (FBSMTWB in the user agent).

An gyara daga cor-el