We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Help/About says Firefox version is 9.0.1 -- you say I haver 3.6.10?

  • 2 amsoshi
  • 1 yana da wannan matsala
  • 8 views
  • Amsa ta ƙarshe daga nan47

more options

I am getting this message Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time. Please download and install the latest version of Firefox from mozilla.org/firefox. However, Help says I have 9.0.1 version -- So why does firefox still think I have the 3.6.10 version?

I am getting this message Warning: Firefox 3.6 will only be maintained with security and stability updates for a short period of time. Please download and install the latest version of Firefox from mozilla.org/firefox. However, Help says I have 9.0.1 version -- So why does firefox still think I have the 3.6.10 version?

Mafitar da aka zaɓa

Your UserAgent string in Firefox is messed up by another program that you installed, and is locked on the old 3.6.10 version.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Zaɓi Mafita

Your UserAgent string in Firefox is messed up by another program that you installed, and is locked on the old 3.6.10 version.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

more options

Thank you The-edmeister -- easy directions. Problem resolved.