This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Installation fails after extracting files, Windows Vista.

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 2 views
  • Amsa ta ƙarshe daga vanshaj

vanshaj
vanshaj
more options

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to disable your anti-virus software temporarily to see if that makes installing work.

vanshaj
vanshaj Mai mallakar tambaya
more options

i tried doing that, doesn't work for me...have tried disabling windows firewall, antivirus everything...still can't get thru..