We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Bookmarks Toolbar display is blank unless I reselect it

  • 5 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga TheBBQJudge

more options

When firefox comes up, the space for the bookmarks tool bar is there but no bookmarks are showing. If I deselect bookmarks toolbar and reselect it then the book marks show. When I close firefox the reopen it, it goes back showing the empty space where my bookmarks should be. The seems to have started after the last upgrade. Running 9.0.1, windows XP, SP3

When firefox comes up, the space for the bookmarks tool bar is there but no bookmarks are showing. If I deselect bookmarks toolbar and reselect it then the book marks show. When I close firefox the reopen it, it goes back showing the empty space where my bookmarks should be. The seems to have started after the last upgrade. Running 9.0.1, windows XP, SP3

Mafitar da aka zaɓa

Open SafeMode again and select Reset toolbars and controls, then hit the Make Changes and Restart button.

Hopefully that will solve it.

Karanta wannan amsa a matsayinta 👍 0

All Replies (5)

more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

more options

Starting the application in the safe mode causes the Bookmark Tool bar to completely disappear. No blank space or anything. If I turn on the Bookmark Toolbar it appears, but after shutting down the app. and restarting, the blank space remains. Where would I get what I need to re install the app.without loseing my bookmarks and contacts?

                                                      Thanks
more options

Zaɓi Mafita

Open SafeMode again and select Reset toolbars and controls, then hit the Make Changes and Restart button.

Hopefully that will solve it.

more options

No Joy on the fix. I read somewhere about a similar effect from a corrupted file that holds the associated information. Any ideas about that. It still shows up blank but if I go to Bookmarks and Bookmarks Toolbar, it shows all that should be included across the top!

more options

Upgraded to version 10.0 late last night. When it restarted, I was given the opportunity to review all add ons one by one. Since that time, all is working correctly. Thank you for your help. Mark this one solved by magic I guess!