This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Firefox crashes

  • 4 amsoshi
  • 7 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga q4rules

more options

Firefox won't open--crashes in normal and safe mode. Browser does not open at all, instead I get the crash reporter.

I have downloaded all current Windows updates and scanned my computer.

Firefox won't open--crashes in normal and safe mode. Browser does not open at all, instead I get the crash reporter. I have downloaded all current Windows updates and scanned my computer.

Mafitar da aka zaɓa

Have a look at firefox crashes. It may help to update to the current Firefox 10.0.1 You may do that by going to say getfirefox.com to obtain the install file. Do NOT use any option of Windows or Firefox that mentions deleting personal settings, or you will loose settings including bookmarks and passwords.

One of the reasons for the very recent Release of Firefox 10.0.1 was to solve problems with startup crashes, so updating may help.

  • Report for CrashID 120de23b-2f75-4b88-9f61-73aea2120212
    • Signature: nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | nsThread::Dispatch(nsIRunnable*, unsigned int)
    • associated bug709860 bug716386

If after updating you continue to have crashes, please post the new crash IDs

Karanta wannan amsa a matsayinta 👍 1

All Replies (4)

more options

Zaɓi Mafita

Have a look at firefox crashes. It may help to update to the current Firefox 10.0.1 You may do that by going to say getfirefox.com to obtain the install file. Do NOT use any option of Windows or Firefox that mentions deleting personal settings, or you will loose settings including bookmarks and passwords.

One of the reasons for the very recent Release of Firefox 10.0.1 was to solve problems with startup crashes, so updating may help.

  • Report for CrashID 120de23b-2f75-4b88-9f61-73aea2120212
    • Signature: nsRefPtr<nsPresContext>::~nsRefPtr<nsPresContext>() | nsThread::Dispatch(nsIRunnable*, unsigned int)
    • associated bug709860 bug716386

If after updating you continue to have crashes, please post the new crash IDs

An gyara daga John99

more options

Glad to have helped.
Thanks for posting back.

I hope that your post indicates Firefox is working without crashing after the update to Firefox 10.0.1

more options

Yes--that did the trick--thanks again! I hadn't realized that I could update firefox without opening the browser.