This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I cannot upgrade my Adobe Flash Plugin. The dialog box keeps telling me that I need to close Firefox and Firefox is not open.

  • 2 amsoshi
  • 2 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga user633449

more options

I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

I am attempting to upgrade my Adobe Flash Plugin and I cannot perform the upgrade because the dialog box tells me to close Firefox. I close Firefox and the process keeps telling me that it cannot perform the upgrade until I close Firefox Firefox is closed! Not sure what else I can do.

Mafitar da aka zaɓa

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.

Karanta wannan amsa a matsayinta 👍 0

All Replies (2)

more options

Also - this occurs even though I have closed Firefox AND killed the Firefox.exe process in Task Manager AND ensured that on the Applications Tab in Task Manager that there are NO other instances of Firefox that are running.

more options

Zaɓi Mafita

If you have the Flash installer already downloaded, restart your computer, then try running the Flash installer. then try to start firefox up and upgrade to Firefox 11. Does that work? Usually problems like this are caused by a bad extension, so if that works we can diagnose your extensions.