This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Hi - Are there any known issues with Webroot Secure Anywhere causing Firefox to crash?

  • 2 amsoshi
  • 6 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga Randy1212

Randy1212
Randy1212
more options

Hi -

I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7.

The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try.

Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again.

So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see).

Thank you, Randy

Hi - I use Webroot for anti spyware and anti virus (Webroot Antivirus with Spysweeper) which is Version 7. The program keeps bugging me to upgrade to Webroot SecureAnywhere, which is Version 8, so I gave it a try. Sure enough, Firefox crashed every few minutes. So I un-installed SecureAnywhere (retaining Version 7) and everything was fine again. So not sure what to do. Perhaps try another anti-virus (and if so, what do you recommend) or just keep Webroot Version 7 (which continues to scan and update just fine, from what I can see). Thank you, Randy

All Replies (2)

user633449
user633449
more options

First (this isn't an official Mozilla opinion, just personal experience), I find Webroot to be rather a poor quality anti-virus, with poor detection rates, and lots of problems when it does run. My opinion is to use Microsoft Security Essentials for anti-virus. It is free, light and quite good. http://windows.microsoft.com/en-US/windows/products/security-essentials. If you decide to go with it, uninstall webroot first.

Now, if you decide to keep webroot, you can try fully uninstalling it, then reinstalling it. Also, if you go to "About:crashes" in your firefox address bar, do you have any crash ids (they start with bp-).

Randy1212
Randy1212 Mai mallakar tambaya
more options

Thanks for getting back to me. I did read, upon further research, that this is a known issue - some type of bug or conflict that exists between Firefox and Webroot - and that a fix will be provided in a future release of Webroot. So I guess there is no need to upgrade at this point and to continue using the older version. Others that have been recommended to me are AVG and Avast.