This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

I have XP SP 3 but the installation does not update to higher than 11.0

  • 1 amsa
  • 5 sa na da wannan matsala
  • 3 views
  • Amsa ta ƙarshe daga John99

more options

Whatever i do, the version of Firefox does not go over 11.0. The old one keeps crashing.

Whatever i do, the version of Firefox does not go over 11.0. The old one keeps crashing.

All Replies (1)

more options

Firefox 11 is the current release, although Firefox 12 moves to release anytime now.

If you have problems with crashes please read the troubleshooting information & tips in firefox crashes.

(If you are working in a corporate environment or a large educational establishment it is possible Firerox 10 ESR may be considerd.)