Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Amazon Widgets are not opening

  • 1 amsa
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga cor-el

PennyMay
PennyMay
more options

my widgets were all working on my blog. Then it may have been when Firefox asked me to choose a password. They no longer worked. I disabled all add-ons,reinstalled Firefox and the widgets still no longer open. 

      Widgets do open with Crome and IE
my widgets were all working on my blog. Then it may have been when Firefox asked me to choose a password. They no longer worked. I disabled all add-ons,reinstalled Firefox and the widgets still no longer open. Widgets do open with Crome and IE

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you post a link to a public page that doesn't require authentication (log in) to access it?

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).