This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Audio crackles when viewing videos in Firefox 13.0, works perflectly in IE

  • 7 amsoshi
  • 46 sa na da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga brentmcalister

tmanzi
tmanzi
more options

Ever since I updated to FF13, the audio streaming does not work correctly. I can view the video, so that's not a problem. But, the sound comes out crackling so it's impossible to listen. I tested the drivers and they are all okay. So... I tried to view the same content on IE and voila, it works perfectly. Therefore, the issue is with the new FF update something isn't working correctly. Any ideas how to fix this issue. I don't want to leave FF everytime I want to view a video.

Ever since I updated to FF13, the audio streaming does not work correctly. I can view the video, so that's not a problem. But, the sound comes out crackling so it's impossible to listen. I tested the drivers and they are all okay. So... I tried to view the same content on IE and voila, it works perfectly. Therefore, the issue is with the new FF update something isn't working correctly. Any ideas how to fix this issue. I don't want to leave FF everytime I want to view a video.

All Replies (7)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the volume of the sound in the volume mixer to make sure that it isn't set too high.

You can try to do some troubleshooting steps:

tmanzi
tmanzi Mai mallakar tambaya
more options

There's nothing wrong with the audio - it simply doesn't work on FF. I can view the video/tv just fine - I just can't listen to anything since the audio quality is terrible. Works perfectly on IE. Works perfectly in Google Chrome. The issue is with FF. If I can't fix the issue, will need to switch to a new browser.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to clear the Flash local storage and settings.

  • Windows Control Panel > Flash Player, click Delete All and Delete Data

Flash Website Storage Settings panel:

Global Storage Settings Panel:

brentmcalister
brentmcalister
more options

I have the exact same problem. I discovered it has something to do with the Flash player. I disabled Shockwave Flash 11.3.300.257 and then my audio worked fine again.

So it has something to do with the interaction of FF 13.0.1 and Flash 11.3.300.257

brentmcalister
brentmcalister
more options

I went to adobe's site and downloaded this version of the flash player and it still seems to work, so hopefully that solves it:

http://get.adobe.com/shockwave/

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Adobe has released an updated Flash 11.3.300.262 version for Windows.

You can find the latest Flash player for Firefox on this page.

brentmcalister
brentmcalister
more options

Flash Player 11.3.300.262 does not fix this problem. The only way I was able to fix it was to install an older version of the flash player. You can download older versions here:

http://helpx.adobe.com/flash-player/kb/archived-flash-player-versions.html

I installed version 10.3.183.20 and it seems to be working fine.