This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

After upgrade to Firefoz 13.0 video from certain nsites namely c-span and pbs only show a blank white screen no pictiure. Ipopups allowed no problem with IE

  • 3 amsoshi
  • 19 sa na da wannan matsala
  • 1 view
  • Amsa ta ƙarshe daga philipp

more options

When I go to c-span.org and try to click on c-span 1,2,or 3 I get a white screen instead of the video. On PBS.org when I try to view say a Frontline video I get a white screen but no video. This happens with several sites that show video. I have disabled pop-up blocker no luck. When I use Internet Explorer the videois displayed. This problem did nit exist before I upgraded to Firefox 13.0

When I go to c-span.org and try to click on c-span 1,2,or 3 I get a white screen instead of the video. On PBS.org when I try to view say a Frontline video I get a white screen but no video. This happens with several sites that show video. I have disabled pop-up blocker no luck. When I use Internet Explorer the videois displayed. This problem did nit exist before I upgraded to Firefox 13.0

Mafitar da aka zaɓa

hello nowaytoday, this is likely a problem related to the recent update of adobe's flash plugin which was released on june 8th (IE uses a different variant of the plugin). please refer to the following article for common solutions: Flash 11.3 doesn't load video in Firefox

Karanta wannan amsa a matsayinta 👍 1

All Replies (3)

more options

Zaɓi Mafita

hello nowaytoday, this is likely a problem related to the recent update of adobe's flash plugin which was released on june 8th (IE uses a different variant of the plugin). please refer to the following article for common solutions: Flash 11.3 doesn't load video in Firefox

more options

Thanks Madperson. I looked at all the referenced Adobe information. I did not understand the technical, however in the forum there was the suggestion to turn off the "download and record function" in Real Player. I did and it solved the problem. I had to sacrifice my ability to record with RealPlayer, but alas one cannot have everything. I appreciate your help.. nowaytoday

An gyara daga nowaytoday

more options

you're welcome - there are also quite a few alternatives to real when it comes to downloading video content: https://addons.mozilla.org/firefox/search/?q=save+video