This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Everytime I click on a youtube video it says "an error has occured. please try again later"

SKLover
SKLover
more options

So. Its been happening for a while now. When I go on IE and Google Chrome, Youtube works just fine. However, when I go on Mozilla, The video would not load and there is a pop up that says "an error has occured. Please try again later.'' I updated my flash player and Mozilla as well. I've also cleared all my cookies and cache as well as my history. Plus, I uninstalled and reinstalled Mozilla but nothing works. Also find that its not only youtube but any video player as well. Help please?

So. Its been happening for a while now. When I go on IE and Google Chrome, Youtube works just fine. However, when I go on Mozilla, The video would not load and there is a pop up that says "''an error has occured. Please try again later.'''' I updated my flash player and Mozilla as well. I've also cleared all my cookies and cache as well as my history. Plus, I uninstalled and reinstalled Mozilla but nothing works. Also find that its not only youtube but any video player as well. Help please?

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

There are some compatibility issues between the latest Flash player and some Firefox add-ons or settings. Could you see whether anything in this article helps: Flash 11.3 doesn't load video in Firefox.