This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

Update via Help/About Firefox keep saying version "14.0.1 is up-to-date"

  • 6 amsoshi
  • 5 sa na da wannan matsala
  • 10 views
  • Amsa ta ƙarshe daga jantje

more options

I can't update my current Firefox. I go to Help/About Firefox... and ik keeps version 14.0.1 "up-to-date". When i do this to my brother's pc, there is immediately ask to install Firefox 15. But when i go to Help/About Firefox... Firefox keep saying "version 14.0.1 up to date". It is'nt up-to-date because there is already version 15.

So why Firefox says "version 14.0.1" and "up-to-date". By other computers who use Firefox and i go to Help/About Firefox there is immediately a pop up that says that there is a new version, but my pc isn't. What's the reason?

I can install Firefox 15 manually, but why my firefox don't update when i go to Help/About Firefox . So i have to wait?

I can't update my current Firefox. I go to Help/About Firefox... and ik keeps version 14.0.1 "up-to-date". When i do this to my brother's pc, there is immediately ask to install Firefox 15. But when i go to Help/About Firefox... Firefox keep saying "version 14.0.1 up to date". It is'nt up-to-date because there is already version 15. So why Firefox says "version 14.0.1" and "up-to-date". By other computers who use Firefox and i go to Help/About Firefox there is immediately a pop up that says that there is a new version, but my pc isn't. What's the reason? I can install Firefox 15 manually, but why my firefox don't update when i go to Help/About Firefox . So i have to wait?

An gyara daga jantje

All Replies (6)

more options

It is possible the update got corrupted on your PC. I would suggest simply downloading Firefox 15 from www.getfirefox.com and installing it manually for now.

more options

I've had the same problem for several updates - it can't be that it get's corrupted every time and it is a bit annoying having to uninstall and install instead of automatic update. I have recently received messages that something is trying to trick Firefox to install (I can't remember exact wording). Could it be that Firefox update is conflicting with my firewall / virus scan?

more options

Just as a note, you don't have to uninstall Firefox before installing a new version.

It is entirely possible that it's your Firewall/anti-virus interfering, what products do you have?

more options

Then one of the other help pages needs an update. ;-) I followed the instruction there. I'm using ESET Smart Security 5.

more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

more options

it has something to do with extensions (add ons) disable one bye one and find the one who is responisible for the "not updating" , for example disable the extension or add on "https everywhere"