This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Wannan tattunawa ta zama daɗaɗɗiya. Yi sabuwar tambaya idan ka na bukatar taimako.

some websites not allowing me to add text

  • 3 amsoshi
  • 1 yana da wannan matsala
  • 5 views
  • Amsa ta ƙarshe daga cor-el

more options

Several problems popped up this weekend first one I noticed was in my msn email account when I click respond sometimes the person I am responding to doesn't come up in the "to" section and even if it does come up it is not allowing me to type anything. I am having a similar problem on ebay when I am trying to list an item it is not allowing me to type in the description field, It does allow me to type in some other areas. Lastly I just noticed it is also not allowing me to upload photos in facebook. I have tried several basic computer fixes like reinstalling the program and running some trouble shooting. I have found one screen that says there is a problem but it wont tell me what that problem is. I am pretty sure it is Firefox as I have tried in in explorer and I don't have the same problems.

Several problems popped up this weekend first one I noticed was in my msn email account when I click respond sometimes the person I am responding to doesn't come up in the "to" section and even if it does come up it is not allowing me to type anything. I am having a similar problem on ebay when I am trying to list an item it is not allowing me to type in the description field, It does allow me to type in some other areas. Lastly I just noticed it is also not allowing me to upload photos in facebook. I have tried several basic computer fixes like reinstalling the program and running some trouble shooting. I have found one screen that says there is a problem but it wont tell me what that problem is. I am pretty sure it is Firefox as I have tried in in explorer and I don't have the same problems.

All Replies (3)

more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do not click the Reset button on the Safe mode start window or otherwise make changes.
more options

That seems to have fixed it, not sure which step fixed it but it worked. thanks

more options

You're welcome